Whilst we endeavour to illustrate
and describe our goods as fully as we can, we recognise that
the website alone will not answer all your questions. Please
feel free to contact us to discuss any points that need clarification.
We welcome the contact.
We accept all major credit and debit
cards except Diners. Payment can also be made by Cheque or Paypal.
You must ensure that all details given for payment are correct
including the full Card Statement Address.
Arrangements for payment and for
delivery of goods or performance of services if no date is specified
must be within 30 days of the order.
Manufactured Goods including
Generic Car Covers
Most items will be shipped in 2-3
working days though out of stock items can take 7-10 working
days. Lower priced items are normally sent via Royal Mail to
keep costs to a minimum. We are not able to specify exact delivery
time or dates on such deliveries. If express delivery is needed
we can dispatch via Carrier (at extra cost) for next working
day delivery. Please contact us if you need next day delivery.
Owing to local traffic conditions, we need to contact the Carrier
by 2.30-3pm for the collection to be completed.
Fully Tailored Car Covers,
Caravan Covers, Motorhome Covers and Custom Made products
All orders for Fully Tailored Car
Covers are made to the customers specification and whilst
we endeavour to supply in 2 - 3 weeks orders can take up to
5 weeks from the date of order.
Fully Tailored Caravan and Motorhome
Covers are normally supplied within 4 weeks from receipt of
At peak times these schedules can
Shortages and Errors
It is your responsibility to contact
us regarding any shortages or packing errors within 7 days of
receipt of goods. You must check all items are exactly as ordered
Despite our best efforts, there
can sometimes be unforeseen delays in delivery. Whilst every
reasonable effort shall be made to keep any delivery date, time
of delivery shall not be of the essence and we shall not be
liable for any losses, costs, damages or expenses incurred by
the customer or any other person or company arising directly
or indirectly out of any failure to meet estimated delivery
All products are subject to availability.
In the event of an item being unavailable we will contact you
to discuss the options. If you do not wish to proceed with the
offered alternatives then your order can be cancelled.
Our products are guaranteed against
faulty materials and workmanship. All products have a 1-year
warranty or longer if relevant. Warranties are covered by the
Original Manufacturers Guarantee. This is in addition to the
consumer's statutory rights.
In the event of a fault being suspected
please contact us to determine the best solution. Some items
may need to be submitted for factory inspection for fault analysis
before replacement or refund can take place. Whilst we endeavour
to keep this process to as short a time scale as possible we
cannot guarantee any time period for factory inspections. Products
returned and found not to be faulty will be subject to a 25%
It is the Consumers responsibility
to inform us of incorrect supply within 48 hours. The goods
must not be used or damaged. We will need information (part
numbers, etc) regarding the incorrect items. Should there be
extenuating circumstances that prevent informing us within the
stated time frame, resolution shall be by mutual decision.
Manufactured Goods including
Generic Car Covers and Universal Caravan Covers
You have the right to cancel your
order within 7 days of receipt and have a refund for any cancelled
items provided that you return the goods to us in perfect condition.
The goods to be returned must be unused, unopened and in they're
original undamaged packaging. We do not refund your original
Post & Packing costs and the cost of return carriage is
payable by you. We suggest strongly that you return the goods
via a traceable method (Post Office Recorded Delivery or Carrier),
as we cannot be held responsible for any losses incurred in
transit back to us.
The effective date of cancellation
for the purposes of the Distance Selling Regulations is the
date on which the notice is sent. The Regulations require the
consumer to send a notice of cancellation in writing, including
fax or email. A telephone call is not enough. The effective
date of cancellation is the date on which the notice is sent.
This allows the full cancellation period.
Exceptions to the right to
Goods made to the consumer's
specifications or clearly personalised. This includes Fully
Tailored Car Covers, Caravan Covers, Motorhome Covers and Custom
If you wish to view the Distance
Selling Regulations they are available at: http://www.hmso.gov.uk/si/si2000/20002334.htm
Refunds will be processed back in
the same payment format as the original purchase payment.
Refunds to Credit/Debit card accounts
will take several days to clear. We will endeavour to pass the
refund within 4 working days but reserve the right to refund
up to 30 days of the return.
Items delivered outside the United
Kingdom may be subject to Import Duties and Taxes levied on
entry to the Country requested. We have no knowledge or control
over these charges. It is your responsibility to establish the
charges applicable with the Customs Authorities concerned and
any charges must be borne by you.